Shipping & Returns

• Shipping costs are calculated based on product weight and order destination. Shipping rates will be displayed during the checkout process.
• Items will be shipped within 1-3 days.Orders will be shipped by China Post to the destination in about 30 days.
• Deliveries to the destination country are subject to customs fees that the customer will need to handle or will incur on their own. Please contact your customs office for information on customs fees and import regulations.

    Returns

• If you are not satisfied with your purchase from us, please return the item unopened and in saleable condition within 15 days. (Refunds do not include postage)
• The buyer pays for the return postage. We are not responsible if your returned item is lost in the post.
• Due to China Customs policy, the buyer pays the customs duty for sending the item back from outside of China.

              If you have any questions about us, please contact us info@pandacrossstitch.com.